This is the online privacy policy of Pinheads, Inc. You can reach us by mail at Pinheads, Inc., P.O. Box 47202, Tampa, FL 33647-0111 or please contact us by choosing the "Customer Service" selection on our Contact page. Please remember that this site and the servers that make this site available are located in the U.S. By using this site you agree to the transfer, collection, processing and use of data by this site. The content on our sites may include, among other items of interest, information on our company and our products, political information, surveys, sweepstakes and contests, advertising, entertainment, games and opportunities to shop online.

A Special Note for Parents

Pinheads, and all members of the Pinheads family of companies are very concerned about the protection of online privacy for all our website visitors. It is Pinheads' intention, with each of its websites that, although they are not directed to children, to adhere to the requirements of the Children's Online Privacy Protection Act of 1998 and the Children's Advertising Review Unit (CARU) guidelines, including its guidelines on internet advertising. While we make every effort to make your visit safe and enjoyable, we encourage parents to monitor their children's online use, and to help us protect their privacy by instructing them never to provide personal information on this site or any other without your permission. Most of our areas do not require a visitor to provide any personal information. We do not require a visitor to disclose more information than is reasonably necessary to participate in a contest, game or other activity as a condition of participation. Upon proper identification, visitors may review the personal information we have collected about them, request deletion, or refuse to allow further collection or use by writing to us at the address above.

Online Ordering Information

The Pinheads E-store offers Pinheads products available for purchase online. Customers must be over age 18 with a valid credit card. When you place an order for product online from the Pinheads internet store, we collect information associated with the transaction. This information includes your name, mailing address, products ordered, and credit card information. We ask for this information so that we may fulfill the order. We and our agents and affiliates use Secure Sockets Layer (SSL) technology to protect credit card data during transmission, and adopt careful internal procedures to safeguard this information in our systems.

You may have the option of registering certain information for future orders while completing your online order. For those who choose to register, we may capture your login name, password, name and mailing address, alternate ship-to address, and credit card information. When a registered person returns to the site to place subsequent orders, they may identify themselves with login name and password.

If you include your birth date and e-mail address, this information will not be shared with outside third parties but will be used by Pinheads, members of the Pinheads family of companies or our technical and fulfillment agencies to help provide products and services that meet our customer's needs. When you place an online order, we will send a confirming e-mail message. In the future, we may also send an occasional e-mail featuring a special promotion or product that may be of interest to our customers. Any customer who prefers not to receive future product interest mailings may "opt-out" by so indicating this preference on the order form. If you happen to receive an e-mail from us that you would rather not receive, simply follow the "opt-out" instructions included in the e-mail.

If you have recently moved, or are planning a move in the near future, you should let us know of the change of address and we'll be sure to update our records. For all mailing questions and changes, please contact us by choosing the "Customer Service" selection on our Contact page .

Other Information We Collect Online

If you do not order product online but visit other areas of the website, we may collect personally identifiable information submitted by a visitor in connection with registration or other activity. With the permission of a visitor who is 18 years of age or over, such personally identifiable information submitted in connection with a registration or other activity on our websites may be used for marketing and promotional purposes or shared with other Pinheads brands or members of the Pinheads family of companies. Pinheads may also grant access to our database as necessary in connection with services provided to Pinheads, such as technical or fulfillment services (including those provided by third parties), but such disclosures are subject to non-disclosure commitments by third parties. Information gathered online is used by Pinheads for internal marketing analysis and to improve our products, services and websites. If Pinheads believes that anyone’s behavior on our sites may damage us or our sites or anyone else, we may disclose the relevant personal information in order to prevent this harm. In that case, we might try to identify the wrongdoer, contact them or bring legal action against them. We may also disclose personal information if we believe that the disclosure is required by law, or in response to a legal request.

We may use "cookie" technology (where our servers deposit special codes on a visitor's computer) to track activity on our site and to customize the website for each visitor and to improve the visitor's online experience. We may also use other technology, called clear GIFs, to provide us with other important anonymous information, such as when an e-mail has been opened. These tools help us understand features that interest our customers.

In some instances, when contact information has been provided by the visitor, and the visitor is 18 or older and has indicated that he/she would like to receive communications from us, we will send notices to visitors, usually in the form of an e-mail. These notices, sent periodically, will announce website upgrades, new product information, promotions and other similar updates that may be of interest to the visitor. Our mailers and other notices tell the visitor how to "opt-out" so that he or she can stop the notices at any time.

Pinheads also collects personally identifiable data, such as names, addresses, e-mail addresses, and the like, when voluntarily submitted by a visitor in one of our guestbooks, registries, contest, or survey sections. We do not knowingly collect personally identifiable information from children under 18. In the case of online promotions and other activities, we do not condition a visitor's participation on the visitor's disclosing more personal information than is reasonably necessary to participate in the activity. We may collect your first name and e-mail address to respond to you on a one-time basis. or activity.

You always have the right to request that contact information regarding you be deleted from our database. To request deletion of your contact information in our database, please contact us by choosing the "Customer Service" selection on our Contact page for more information.

We reserve the right to change this policy at any time by posting it on our web site.